Treasure Data incident

[Tokyo Region] Performance Issue of Trino service

Minor Resolved View vendor source →

Treasure Data experienced a minor incident on April 15, 2025 affecting Presto Query Engine, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 07:55 AM UTC
Resolved
Apr 15, 2025, 10:27 AM UTC
Duration
2h 32m
Detected by Pingoru
Apr 15, 2025, 07:55 AM UTC

Affected components

Presto Query Engine

Update timeline

  1. investigating Apr 15, 2025, 07:55 AM UTC

    Our Trino service is experiencing an issue. We are investigating the cause.

  2. identified Apr 15, 2025, 08:09 AM UTC

    The root cause has been identified and we are applying the fix.

  3. monitoring Apr 15, 2025, 08:48 AM UTC

    We are observing recovery. We continue to monitor for full recovery.

  4. resolved Apr 15, 2025, 10:27 AM UTC

    This incident has been resolved.