Tray.io incident
Workflow Execution and CAPI Performance Degraded
Tray.io experienced a minor incident on November 25, 2025 affecting Workflow Execution and Connectors API, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2025, 04:21 AM UTC
We are currently investigating an issue affecting workflow step execution and CAPI that started at around 3:50 AM UTC. US instance users may notice poor performance, including slow connector executions and sporadic connector failures. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.
- monitoring Nov 25, 2025, 05:04 AM UTC
We are actively monitoring the fix implemented for this issue. Users may still experience degraded performance resulting in slow connector executions. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].
- resolved Nov 25, 2025, 05:20 AM UTC
The incident is resolved and executions should be returned to normal. We thank you for your patience and apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].