Tray.io incident

Degraded Application Performance - Helix Deployments

Notice Resolved View vendor source →

Tray.io experienced a notice incident on October 19, 2026 affecting Helix, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 06:49 PM UTC
Resolved
Oct 19, 2026, 06:49 PM UTC
Duration
—
Detected by Pingoru
Oct 19, 2026, 06:49 PM UTC

Affected components

Helix

Update timeline

  1. resolved Oct 19, 2026, 06:49 PM UTC

    Between 16:50 and 17:30 UTC, some users may have experienced failures when deploying Helix projects. Deployments failed with an "Internal server error" (HTTP 500), but existing live deployments were unaffected. The issue has been resolved, and deployments are working normally. We apologize for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].