Home Outage - 5/11/2026
Timeline · 2 updates
- investigating May 11, 2026, 03:50 PM UTC
We are aware of server issues causing some customers to lose Runtime History or control of their devices, and may also prevent some users from enrolling new devices. Our engineers are working diligently to restore service, and we sincerely apologize for the inconvenience. We will post updates here as they become available.
- resolved May 12, 2026, 02:54 PM UTC
We are happy to report that the server issues have been resolved, and normal operation has been restored. If you are still experiencing issues or have additional questions, please contact Customer Support for assistance. - [Trane Home Customers](https://support.tranehome.com/hc/en-us/articles/360042318692-How-Do-I-Contact-Customer-Support) - [American Standard Home Customers](https://support.asairhome.com/hc/en-us/articles/360042678451-How-Do-I-Contact-Customer-Support)