Trane is currently experiencing a major incident, which began 2h ago. The vendor's full update timeline is below.
Update timeline
- investigating May 11, 2026, 03:50 PM UTC
We are aware of server issues causing some customers to lose Runtime History or control of their devices, and may also prevent some users from enrolling new devices. Our engineers are working diligently to restore service, and we sincerely apologize for the inconvenience. We will post updates here as they become available.