Trainerize incident

Setup links in client and trainer welcome emails

Notice Resolved View vendor source →

Trainerize experienced a notice incident on February 28, 2020, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2020, 04:17 PM UTC
Resolved
Feb 28, 2020, 04:55 PM UTC
Duration
38m
Detected by Pingoru
Feb 28, 2020, 04:17 PM UTC

Update timeline

  1. investigating Feb 28, 2020, 04:17 PM UTC

    Hi everyone, our team is looking into an issue following last night's product update. We've been getting reports that the account setup links in some of the welcome emails sent to new clients and trainers are not working as they should. Our team is working on this with utmost priority and we'll provide an update shortly. Thanks for your patience.

  2. monitoring Feb 28, 2020, 04:53 PM UTC

    We've identified and applied a fix to the issue. Our team is testing it we hope to have this resolved shortly.

  3. resolved Feb 28, 2020, 04:55 PM UTC

    This issue is now fixed.