Trainerize experienced a notice incident on January 25, 2024, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 25, 2024, 01:52 PM UTC
Our team is actively investigating performance issues causing delays and unresponsiveness on both the web and mobile app for certain customers. We'll provide an update at the earliest opportunity. Apologies for any inconvenience.
- identified Jan 25, 2024, 04:10 PM UTC
Our team is implementing a solution, and we are currently assessing the app's performance. We are investigating a few reports indicating performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. We regret any inconvenience caused and assure you that we are actively working on resolving this issue. Thank you for your understanding!
- monitoring Jan 25, 2024, 04:27 PM UTC
Our team has implemented a solution regarding the initial outage for some customers as well as performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. We will continue to monitor the the app's performance. If you are still running into any issues, please reach out to our support team. Apologies for any inconveniences, thank you for your understanding.
- resolved Jan 25, 2024, 05:25 PM UTC
We have now resolved the issue regarding app delays and unresponsiveness, as well as performance issues when utilizing the exercise search feature in the app library, affecting both the web and mobile applications. Do not hesitate to reach out to our team if you need further help. Thank you for your patience and understanding.