Trainerize experienced a minor incident on May 8, 2025 affecting trainerize web users and trainerize mobile users, lasting 3h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2025, 03:29 PM UTC
We're currently experiencing an issue where MyFitnessPal meals may not be syncing through despite having the correct diary settings. This persists beyond hitting the "Sync Now" button used to manually sync meals. Our team is aware and actively investigating and working on a fix. We apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated. Thank you! For real-time updates, please visit: https://status.trainerize.com
- identified May 08, 2025, 05:15 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 08, 2025, 07:17 PM UTC
We've successfully resolved the issue with MyFitnessPal. The fix will apply automatically, ensuring a smooth experience for you and your clients. We're currently monitoring the situation to ensure everything remains stable. Thank you for your patience and understanding throughout this process. If you encounter any further issues or have any questions, please reach out to our support team at [email protected].