Trainerize incident

Intermittent outages on Trainerize web app and Trainerize.com website

Notice Resolved View vendor source →

Trainerize experienced a notice incident on December 2, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2022, 04:38 AM UTC
Resolved
Nov 16, 2022, 06:00 PM UTC
Duration
—
Detected by Pingoru
Dec 02, 2022, 04:38 AM UTC

Update timeline

  1. resolved Dec 02, 2022, 04:38 AM UTC

    Around 10:08 AM PST Trainerize web app (xxxx.trainerize.com) and Trainerize Marketing site (www.trainerize.com) have intermittent outages. The API and Trainerize.me still works fine. Around 11:32 AM PST system performance returned to normal. During this period of time there was about 12 mins the website was not accessible. Root cause We identified it’s the issue with our AWS web application load balancer, since all servers are running as normal. Resolution We decided to create a new load balancer and route all web applications traffic through the new load balancer which solved the problem.