Trainerize incident

App slowness and login issues

Notice Resolved View vendor source →

Trainerize experienced a notice incident on November 30, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2022, 06:00 AM UTC
Resolved
Nov 30, 2022, 06:00 AM UTC
Duration
—
Detected by Pingoru
Nov 30, 2022, 06:00 AM UTC

Update timeline

  1. resolved Dec 02, 2022, 04:34 AM UTC

    Around Nov 28, 22:00 PM PST we started receiving reports that some customers couldn't login to the system, and over time more people reported slowness and login issues. We found one of the servers is down, and adding that server back resolved the issue. Root cause One of the servers went down. After investigating, we noticed that one of the server has failed. Resolution Putting the server back solved the outage issue.