Trainerize incident

Issue with Trainer and Client app welcome emails sends

Notice Resolved View vendor source →

Trainerize experienced a notice incident on January 5, 2023, lasting 15h 45m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2023, 12:41 AM UTC
Resolved
Jan 05, 2023, 04:27 PM UTC
Duration
15h 45m
Detected by Pingoru
Jan 05, 2023, 12:41 AM UTC

Update timeline

  1. investigating Jan 05, 2023, 12:41 AM UTC

    ⚠️ Hi friends! We are aware that the email system powering trainer and client app welcome emails(Mailchimp Transactional) is having an outage. We are monitoring this issue and your requests. The workaround is to set up clients via the set up link (Option 2 in the article): https://help.trainerize.com/hc/en-us/articles/208689166 For more information refer to the status on twitter: https://twitter.com/mandrillapp

  2. monitoring Jan 05, 2023, 05:01 AM UTC

    🟡 Update: The email system powering trainer and client app welcome emails (Mailchimp Transactional) is now resolved. Our system is still processing the queue of emails. Hang tight, your clients will receive the welcome emails soon! Thanks for your patience.

  3. resolved Jan 05, 2023, 04:27 PM UTC

    FIXED: Hi everyone, the client and trainer welcome email issue is now resolved, all the messages in the queue have been processed. Thank you for your patience!