Trainerize experienced a notice incident on December 2, 2023, lasting 23m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 02, 2023, 05:22 PM UTC
Our team is actively investigating an issue impacting some customers and clients, involving sessions ending on the web and mobile apps, forcing logouts and the inability to login. We apologize for any inconvenience. We'll keep you updated on our progress. Thank you for your patience!
- identified Dec 02, 2023, 05:44 PM UTC
We've identified the issue related to a bug in our system that caused some customers and clients to have their sessions end on the web and mobile apps, forcing logouts and the inability to login.
- resolved Dec 02, 2023, 05:46 PM UTC
We've identified the issue related to a bug in our system that caused some customers and clients to have their sessions end on the web and mobile apps, forcing logouts and the inability to login. We have since deployed a fix for those affected. This issue has now been resolved. Do not hesitate to reach out to our team if you need further help. Thank you for your patience and understanding.