Tradier incident

Balances slow to update

Minor Resolved View vendor source →

Tradier experienced a minor incident on December 16, 2024 affecting Balances, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2024, 05:15 PM UTC
Resolved
Dec 16, 2024, 06:27 PM UTC
Duration
1h 12m
Detected by Pingoru
Dec 16, 2024, 05:15 PM UTC

Affected components

Balances

Update timeline

  1. investigating Dec 16, 2024, 06:06 PM UTC

    Minor degradation in performance and delayed results for some users on account balances.

  2. identified Dec 16, 2024, 06:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 16, 2024, 06:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 16, 2024, 06:27 PM UTC

    This incident has been resolved.