TrackVia experienced a minor incident on August 4, 2020 affecting Commercial Cloud, lasting 2h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2020, 04:23 PM UTC
TrackVia is currently investigating a performance issue the performance in Commercial Cloud. We are investigating the issue and will provide updates as more information becomes available.
- investigating Aug 04, 2020, 04:37 PM UTC
A small number of customers may be experiencing a refresh token issue in Commercial Cloud. We are still investigating the root cause and will provide updates as more information becomes available.
- investigating Aug 04, 2020, 05:41 PM UTC
We are taking steps to resolve the issue for customers using single sign on (SSO). We will monitor progress and report updates as more information becomes available.
- investigating Aug 04, 2020, 06:21 PM UTC
We believe we have resolved the issue and continue to monitor the situation.
- resolved Aug 04, 2020, 06:49 PM UTC
This incident has been resolved.