TrackVia incident

AWS AP-SOUTHEAST-2 Region InternetConnectivity operational issue

Minor Resolved View vendor source →

TrackVia experienced a minor incident on March 7, 2021 affecting Commercial Cloud, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Mar 07, 2021, 05:06 PM UTC
Resolved
Mar 07, 2021, 07:51 PM UTC
Duration
2h 44m
Detected by Pingoru
Mar 07, 2021, 05:06 PM UTC

Affected components

Commercial Cloud

Update timeline

  1. identified Mar 07, 2021, 05:45 PM UTC

    AWS is investigating an issue with an external provider outside of our network, which may be impacting Internet connectivity between some customer networks and the AP-SOUTHEAST-2 Region. Connectivity to instances and services within the Region is not impacted by the event.

  2. identified Mar 07, 2021, 06:49 PM UTC

    AWS continues to work on the issue. They are shifting network traffic away from the affected provider. This issue is affecting international connectivity only. Connectivity within Australia is not affected.

  3. resolved Mar 07, 2021, 08:04 PM UTC

    AWS has resolved the issue and we have not seen any problems for the past hour and a half. Throughout the incident, connectivity in Australia was not impacted.