TrackVia experienced a minor incident on August 31, 2021 affecting Commercial Cloud and HIPAA Cloud, lasting 4h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2021, 06:43 PM UTC
TrackVia is currently investigating an AWS region performance issue. No data has been lost and the problem should be resolved shortly.
- identified Aug 31, 2021, 06:47 PM UTC
AWS is experiencing Internet Connectivity issues in Oregon. Trackvia has deactivated the affected environment and transferred traffic to other operational environments. We will continue to provide updates as more information becomes available.
- identified Aug 31, 2021, 07:37 PM UTC
All TrackVia environments are operational and we continue to Monitor AWS situation From AWS support: [12:10 PM PDT] AWS continues to investigate the issue affecting network connectivity within a single Availability Zone (usw2-az2) in the US-WEST-2 Region. In an effort to further mitigate the impact, AWS is shifting some services and network flows away from the affected Availability Zone.
- monitoring Aug 31, 2021, 09:04 PM UTC
All TrackVia service are operational. We continue to monitor the situation.
- monitoring Aug 31, 2021, 11:00 PM UTC
AWS Update: 3:22 PM PDT We are beginning to see signs of recovery, and continue to work toward full resolution.
- resolved Aug 31, 2021, 11:28 PM UTC
This incident has been resolved.