TrackVia experienced a minor incident on November 2, 2021 affecting Gov Cloud, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 02, 2021, 05:26 PM UTC
We are currently experiencing a high number of alerts for the Gov cloud environment. TrackVia is investigating the issue .
- investigating Nov 02, 2021, 05:40 PM UTC
Performance issues appear to be related to vendor services. We will continue to investigate and provide updates as more information becomes available.
- investigating Nov 02, 2021, 05:48 PM UTC
AWS is Reporting Connectivity issue on the GOV platform. TrackVia will continue to provide updates as more information becomes available.
- investigating Nov 02, 2021, 06:37 PM UTC
AWS has isolated connectivity issues to one availability Zone. TrackVia has routed traffic away from that availability zone.
- investigating Nov 02, 2021, 08:17 PM UTC
Connectivity to the AWS availability Zone has been restored. TrackVia is working to bring all services back on-line. We will continue to Monitor performance and provide updates when appropriate.
- monitoring Nov 02, 2021, 08:50 PM UTC
All TrackVia services have been restored.
- resolved Nov 02, 2021, 08:56 PM UTC
This incident has been resolved.