TrackVia incident

Partial System Outage - Commercial, Private and Gov Cloud

Minor Resolved View vendor source →

TrackVia experienced a minor incident on November 8, 2022 affecting Commercial Cloud and Private Cloud and 1 more component, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2022, 03:46 PM UTC
Resolved
Nov 08, 2022, 05:31 PM UTC
Duration
1h 45m
Detected by Pingoru
Nov 08, 2022, 03:46 PM UTC

Affected components

Commercial CloudPrivate CloudHIPAA CloudGov Cloud

Update timeline

  1. identified Nov 08, 2022, 03:46 PM UTC

    A TrackVia vendor is currently having issues preventing customers from making table changes. The vendor has identified the problem and is working towards a solution.

  2. identified Nov 08, 2022, 03:48 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Nov 08, 2022, 04:28 PM UTC

    Our Vendor has restored normal operations but is still working to mitigate the underlying issue that caused the incident.

  4. resolved Nov 08, 2022, 05:31 PM UTC

    This incident has been resolved.