TrackVia experienced a notice incident on December 2, 2022 affecting Commercial Cloud and Private Cloud and 1 more component, lasting 3d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 02, 2022, 12:52 AM UTC
We are currently migrating to a new and improved knowledge base. There are a few links in the product that have yet to be updated and will result in dead pages. When in doubt, head directly over to https://help.trackvia.com for any of your support needs.
- identified Dec 05, 2022, 10:03 PM UTC
Help Links have been restored for Commercial Cloud customers. If you are still experiencing issues please clear you browser cache. Private, HIPAA and Gov Cloud help links may still result in dead pages. We will continue to update the status as more information becomes available.
- resolved Dec 06, 2022, 12:49 AM UTC
This incident has been resolved.