TrackTik Outage History

TrackTik is up right now

TrackTik had 19 outages in the last 2 years totaling 554h 9m of downtime — averaging 0.8 incidents per month.

There were 19 TrackTik outages since July 22, 2024 totaling 554h 9m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tracktik.com

Minor July 20, 2026

TrackTik Canada - Service Disruption

Detected by Pingoru
Jul 20, 2026, 05:28 PM UTC
Resolved
Jul 20, 2026, 07:58 PM UTC
Duration
2h 29m
Affected: TrackTik Canada
Timeline · 3 updates
  1. identified Jul 20, 2026, 05:28 PM UTC

    We're currently investigating an issue affecting Action Queue processing in Canada. You may experience issues with exports not running, payroll processing, invoice generation, notification delays, or any other Action Queue-dependent functionality.

  2. monitoring Jul 20, 2026, 06:01 PM UTC

    The issue impacting the TrackTik Canada Action Queue has been mitigated, and services are currently stable. We are continuing to monitor services and will address any issues quickly should they occur. Thank you for your patience.

  3. resolved Jul 20, 2026, 07:58 PM UTC

    The issue affecting the TrackTik Canada Action Queue has been resolved. All services are operating normally at this time. Thank you for your patience, and we apologize for any inconvenience caused.

Read the full incident report →

Minor November 18, 2025

TrackTik Unaffected by Cloudflare Issues

Detected by Pingoru
Nov 18, 2025, 03:10 PM UTC
Resolved
Nov 18, 2025, 03:10 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Nov 18, 2025, 03:10 PM UTC

    Nov 18, 10:10 EST Resolved - Cloudflare has fixed earlier widespread issues. We maintained full stability throughout the incident, and all TrackTik and Trackforce services are confirmed to be operating normally. Nov 18, 09:25 EST Monitoring - Due to Cloudflare outages affecting numerous sites today, we want to let our clients know TrackTik, GuardTek and Silvertrac remain operational and unaffected. The Trackforce corporate marketing website is affected and we are monitoring the situation closely for updates.

Read the full incident report →

Minor October 27, 2025

US West Service Disruption

Detected by Pingoru
Oct 27, 2025, 12:30 PM UTC
Resolved
Oct 27, 2025, 12:30 PM UTC
Duration
—
Timeline · 1 update
  1. monitoring Oct 27, 2025, 12:30 PM UTC

    Oct 27, 08:30 EDT Resolved - The issue impacting the US West instance has been resolved. Some users experienced latency and timeouts due to elevated traffic conditions on Sat. Oct 25 and Sun. Oct. 26., 2025. Mitigation steps were applied, and service performance has returned to normal with no further delays observed. Thank you for your patience while we worked to restore stability. Oct 26, 21:42 EDT Monitoring - We have identified the source of the issue impacting the US West instance and have implemented mitigation measures. Our team is now monitoring the service to ensure stability. Oct 26, 20:44 EDT Investigating - We are currently investigating intermittent connectivity and login issues affecting the US West instance. Some users may experience problems signing in, submitting reports, or conducting tours in the Mobile Guard App and web portal. Our engineering team is actively working to restore full service.

Read the full incident report →

Minor October 21, 2025

AWS

Detected by Pingoru
Oct 21, 2025, 02:49 AM UTC
Resolved
Oct 21, 2025, 02:49 AM UTC
Duration
—
Timeline · 1 update
  1. monitoring Oct 21, 2025, 02:49 AM UTC

    Oct 20, 22:49 EDT Resolved - AWS has resolved the outage and reports all services are back to normal. Any temporary effects on TrackTik services should now be resolved Oct 20, 18:12 EDT Update - TrackTik customers may experience limited effects from the ongoing AWS outage. You may also still have delays when trying to reach our team via phone or chat, however, our email and web forms remain unaffected. Our teams are actively monitoring AWS updates and resolution timelines. Oct 20, 14:04 EDT Monitoring - Our customers may experience limited effects from the ongoing AWS outage. You may also encounter delays when trying to reach our team via call or chat. Our teams are actively monitoring AWS updates and resolution timelines.

Read the full incident report →

Critical January 31, 2025

Service Impact on our US West zone

Detected by Pingoru
Jan 31, 2025, 09:31 PM UTC
Resolved
Jan 31, 2025, 10:19 PM UTC
Duration
48m
Affected: TrackTik US
Timeline · 3 updates
  1. identified Jan 31, 2025, 10:01 PM UTC

    We detected a service-impacting incident at 4:30 PM ET, in the US-West region (California) which our team is actively addressing. The impact is limited to customers in the West coast region of the continental US. The service is in the process of recovering and is expected to resume shortly.

  2. monitoring Jan 31, 2025, 10:14 PM UTC

    The platform has been restored, and we are actively monitoring the recovery process.

  3. resolved Jan 31, 2025, 10:19 PM UTC

    This incident is resolved.

Read the full incident report →

Major December 16, 2024

Americas Infrastructure Disruption

Detected by Pingoru
Dec 16, 2024, 08:22 PM UTC
Resolved
Dec 16, 2024, 08:29 PM UTC
Duration
6m
Affected: TrackTik USTrackTik Canada
Timeline · 3 updates
  1. investigating Dec 16, 2024, 08:22 PM UTC

    Customers on US West infrastructure may experience problems loading their portals. We are currently investigating the issue.

  2. investigating Dec 16, 2024, 08:24 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 16, 2024, 08:29 PM UTC

    Our services are now operating normally.

Read the full incident report →

Major December 9, 2024

Infra3 Service Disruption

Detected by Pingoru
Dec 09, 2024, 10:08 PM UTC
Resolved
Dec 09, 2024, 10:26 PM UTC
Duration
17m
Affected: TrackTik US
Timeline · 3 updates
  1. investigating Dec 09, 2024, 10:08 PM UTC

    We are currently investigating reports of 502 Bad Gateway errors for clients on Infr3.

  2. investigating Dec 09, 2024, 10:20 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 09, 2024, 10:26 PM UTC

    502 Bad Gateway errors have been resolved.

Read the full incident report →

Critical November 21, 2024

Portals with EU domain name down

Detected by Pingoru
Nov 21, 2024, 12:43 PM UTC
Resolved
Nov 21, 2024, 01:52 PM UTC
Duration
1h 9m
Affected: TrackTik Europe
Timeline · 3 updates
  1. identified Nov 21, 2024, 12:43 PM UTC

    We have identified a significant issue affecting the DNS service for the EU domain. Our team has taken corrective actions, and the service is now in the process of being restored. The restoration will occur gradually across different regions. This means some users may experience normal service sooner than others, depending on how quickly the changes propagate through the global DNS network.

  2. monitoring Nov 21, 2024, 01:27 PM UTC

    DNS propagation is underway, and portals should now be accessible in most, if not all, regions. This delay occurs due to the DNS propagation process, during which DNS information is updated across the internet. The duration of this delay may vary depending on your internet provider. You can try clearing your browser cache or restarting your phone to prompt a refresh.

  3. resolved Nov 21, 2024, 01:52 PM UTC

    The DNS has been successfully propagated across all regions, and the service is functioning normally. If you are still having trouble accessing your portal, consider clearing your browser cache or flushing your computer's DNS. Additionally, restarting your phone may help trigger a refresh.

Read the full incident report →

Notice November 15, 2024

Asia Infrastructure Disruption

Detected by Pingoru
Nov 15, 2024, 04:29 AM UTC
Resolved
Nov 15, 2024, 04:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 15, 2024, 04:29 AM UTC

    A partial disruption occurred for a few minutes for customers on our Asia infrastructure.

Read the full incident report →

Critical September 16, 2024

Incident Type

Detected by Pingoru
Sep 16, 2024, 05:40 PM UTC
Resolved
Sep 16, 2024, 07:28 PM UTC
Duration
1h 48m
Affected: TrackTik US
Timeline · 3 updates
  1. identified Sep 16, 2024, 05:40 PM UTC

    At approximately 13:15 EST today, we experienced a service disruption that may have affected a limited number of customers in the North America The incident root cause is still under investigation; initial analysis indicates a database performance issue for some requests that caused a disruption of service. During this time, the web portal may have been slow or unresponsive. For any questions or concerns, please do not hesitate to contact our customer support team.

  2. monitoring Sep 16, 2024, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 16, 2024, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 4, 2024

***Resurfaced*** Issue discovered with resuming Runsheets

Detected by Pingoru
Sep 04, 2024, 01:07 AM UTC
Resolved
Sep 25, 2024, 05:59 PM UTC
Duration
21d 16h
Affected: Service Delivery
Timeline · 3 updates
  1. investigating Sep 04, 2024, 01:07 AM UTC

    A recent fix and deployment were expected to resolve an issue with Runsheets, but it has actually caused further problems. Some clients have reported that runsheets for their mobile users have disappeared since last week, particularly when the runsheet spans over two days. The issue has been identified, and we are currently working on implementing a more permanent fix.

  2. investigating Sep 04, 2024, 01:08 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 25, 2024, 05:59 PM UTC

    A new feature was reverted, rolling back to provide full functionality to Runsheets.

Read the full incident report →

Critical September 3, 2024

TrackTik Service Disruption LATAM

Detected by Pingoru
Sep 03, 2024, 04:56 PM UTC
Resolved
Sep 02, 2024, 02:16 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 03, 2024, 04:56 PM UTC

    We have experienced a service disruption that has affected our users in our LATAM region from 10:16AM to 10:49AM ET.

Read the full incident report →

Major September 3, 2024

Issue discovered with resuming Runsheets

Detected by Pingoru
Sep 03, 2024, 02:54 PM UTC
Resolved
Sep 03, 2024, 09:59 PM UTC
Duration
7h 5m
Affected: Service Delivery
Timeline · 2 updates
  1. identified Sep 03, 2024, 02:54 PM UTC

    A few clients may experience issues since last week where Runsheets are disappearing for their Mobile users. It seems to happen when the Runsheet spans over two days The issue has been identified and we are currently working to restore the functionality.

  2. resolved Sep 03, 2024, 09:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 25, 2024

Partial Outage with SMS Shift Offers

Detected by Pingoru
Jul 25, 2024, 09:03 PM UTC
Resolved
Jul 26, 2024, 04:20 PM UTC
Duration
19h 17m
Affected: SMS Long Code, North America
Timeline · 2 updates
  1. investigating Jul 25, 2024, 09:03 PM UTC

    We're currently experiencing issues with SMS Shift Offer responses no longer being received for some customers. We're working to restore services as soon as possible.

  2. resolved Jul 26, 2024, 04:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 22, 2024

TrackTik Service Disruption

Detected by Pingoru
Jul 22, 2024, 07:30 PM UTC
Resolved
Jul 22, 2024, 07:44 PM UTC
Duration
14m
Timeline · 2 updates
  1. investigating Jul 22, 2024, 07:30 PM UTC

    We are currently experiencing a service disruption that is affecting users in North America East. Our engineering teams are working to get services restored as soon as possible.

  2. resolved Jul 22, 2024, 07:44 PM UTC

    Services have been restored.

Read the full incident report →