TrackTik experienced a critical incident on November 1, 2019 affecting TrackTik US, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
TrackTik US
Update timeline
- investigating Nov 01, 2019, 06:10 PM UTC
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. Some Users attempting to login may be affected. We will send an additional update in **15min** minutes.
- investigating Nov 01, 2019, 06:11 PM UTC
We are continuing to investigate this issue.
- resolved Nov 01, 2019, 06:27 PM UTC
A database update caused a temporary issue with some client portals. We are back up 100%