TrackTik experienced a minor incident on June 16, 2020 affecting TrackTik US, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2020, 01:09 PM UTC
We are investigating an issue with the Web Portal Performance that is impacting users on the West Coast infrastructure. You may experience long load times when first attempting to log on to your portal. Next update in 30 minutes.
- identified Jun 16, 2020, 01:28 PM UTC
The issue has been identified and we are working to resolve it. The slow performance on some portals comes from the initial download of web assets (js, css files) while browsing in "incognito" with a cleared cache. However, when you access those files directly without incognito, you get normal performance.
- resolved Jun 16, 2020, 01:56 PM UTC
This incident has resolved itself. We suspect discrepancies with our AWS cloud hosting services. For more details or information please reach out to [email protected]