TrackTik experienced a major incident on August 20, 2020 affecting TrackTik US, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
TrackTik US
Update timeline
- investigating Aug 20, 2020, 12:03 AM UTC
We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. Some US regional portal users may be affected. We will send an additional update in 15 minutes.
- investigating Aug 20, 2020, 12:03 AM UTC
We are continuing to investigate this issue.
- investigating Aug 20, 2020, 12:06 AM UTC
We are continuing to investigate this issue.
- resolved Aug 20, 2020, 12:28 AM UTC
On 2020-08-19 approximately @ 7:45 PM EST we experience internal server issues where some client could not access their portal for approximately 15 mins. All systems have been restored and no loss of data occurred.