TrackTik experienced a notice incident on November 23, 2020, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 23, 2020, 02:32 PM UTC
At approximately 4:15 a.m. EST, we experienced a service disruption of 15 minutes that may have affected a limited number of customers in the U.S. regions. The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests bringing the system to an impacting disruption of service. During this time, the web portal may have been unavailable, and mobile devices will have uploaded data once the connection has been re-established. For any questions or concerns, please do not hesitate to contact our customer support team.