TrackTik incident
AWS Internet Connectivity (Asia Pacific Sydney Region)
TrackTik experienced a major incident on March 7, 2021 affecting TrackTik Asia, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 07, 2021, 06:39 PM UTC
Amazon AWS Sydney is experiencing connectivity issues with an internet provider external to their network. This affects international connectivity from their South East Pacific Region to internet destinations outside Australia. Connectivity within the Australian Region or to internet destinations within Australia is not impacted at this time.
- investigating Mar 07, 2021, 06:42 PM UTC
Amazon AWS is continuing to work towards shifting traffic from the external provider to recover from the event. TrackTik portal may experience intermittent outages.
- resolved Mar 07, 2021, 09:43 PM UTC
The issue has been resolved and connectivity has been restored. Between 8:19 AM and 10:59 AM PST Amazon AWS experienced internet connectivity issue with an external provider outside of their network. This impacted internet traffic both to and from the TrackTik Asia-Pacific Region to internet destinations outside Australia. Connectivity from locations within Australia to our Asia-Pacific Region was not impacted