TrackTik experienced a notice incident on August 31, 2021 affecting IVR/Call-in Phone Numbers and SMS Long Code, North America, lasting 17h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2021, 11:13 PM UTC
We have reports of partial outages with our sub-processor Twilio on IVR and SMS services in Canada and for Canadian Toll-Free numbers.
- identified Aug 31, 2021, 11:18 PM UTC
The issue is linked to the service of our sub-processor Twilio.
- identified Sep 01, 2021, 04:00 AM UTC
Twilio is still reporting some call failures with Canadian toll free phone numbers. Twilio SMS delivery delays are limited to shortcodes on multiple carriers networks. TrackTik is using 10-Digit Long Code SMS notifications and is not impacted by those SMS delivery delays.
- monitoring Sep 01, 2021, 12:51 PM UTC
Twilio started seeing recovery for inbound calls to Twilio Canada Toll Free phone numbers. We will continue to monitor to ensure a full recovery.
- resolved Sep 01, 2021, 04:16 PM UTC
This incident is closed.