TrackTik incident
AWS networking incident impacting our US East coast services
TrackTik experienced a minor incident on December 7, 2021 affecting TrackTik US and Email Notifications, lasting 15h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 07, 2021, 08:07 PM UTC
Amazon AWS our hosting platform is experiencing a localized networking incident in their US-East region. The issue affects multiple AWS services and our clients may experience degraded service with our portals hosted in the US-East region.
- monitoring Dec 08, 2021, 02:20 AM UTC
From Amazon AWS: [4:35 PM PST] With the network device issues resolved, we are now working towards recovery of any impaired services. We will provide additional updates for impaired services within the appropriate entry in the Service Health Dashboard.
- monitoring Dec 08, 2021, 02:59 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 08, 2021, 11:20 AM UTC
This incident has been resolved.