TrackTik incident

Issue with TrackTik Cloud Guarding Suite Zone access

Minor Resolved View vendor source →

TrackTik experienced a minor incident on September 13, 2022, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2022, 01:19 AM UTC
Resolved
Sep 13, 2022, 03:06 AM UTC
Duration
1h 47m
Detected by Pingoru
Sep 13, 2022, 01:19 AM UTC

Update timeline

  1. identified Sep 13, 2022, 01:19 AM UTC

    At approximately 16:50 EST today, we experienced a service disruption that may have affected a limited number of customers utilizing the Guarding Suite. The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests bringing the system to an impacting service disruption. During this time, accessing zones and certain functionalities may be diminished. For any questions or concerns, please do not hesitate to contact our customer support team.

  2. identified Sep 13, 2022, 02:01 AM UTC

    We are continuing to work on a fix and have identified the issue. A fix is being deployed shortly.

  3. resolved Sep 13, 2022, 03:06 AM UTC

    This incident has been resolved.