TrackTik experienced a minor incident on June 5, 2023 affecting TrackTik Cloud, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
TrackTik Cloud
Update timeline
- monitoring Jun 05, 2023, 06:15 PM UTC
At approximately 10:30 AM EST today, we experienced a service disruption that may have affected a limited number of customers utilizing the Run sheet features. Initial analysis indicates a database performance issue for some requests bringing the system to an impacting service disruption. Which has since been resolved During that time, the web portal and mobile apps may have been slow or unresponsiveness to accessing the Run sheets For any questions or concerns, please do not hesitate to contact our customer support team.
- resolved Jun 05, 2023, 07:31 PM UTC
This incident has been resolved.