TrackTik experienced a minor incident on September 1, 2023 affecting SMS Long Code, North America, lasting 54d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 01, 2023, 04:31 PM UTC
We are currently experiencing reduced SMS functionality due to messages being blocked by US carriers (T-Mobile). This negatively impacts shift offerings by SMS and may impact other SMS functions. We are currently working to resolve this issue with our service partner and will continue to update.
- identified Sep 05, 2023, 03:46 PM UTC
Progress has been made in addressing the ongoing issue with outgoing SMS messages and it's filtering. Two-way communication (for example shift offering, or schedule verification) has been resolved. One way communication (for example clock-in and report creation notifications) has improved and we are continuing to work to resolve it with our service partner.
- resolved Oct 25, 2023, 07:47 PM UTC
This incident has been resolved.