TrackTik experienced a notice incident on November 13, 2023 affecting TrackTik US, lasting 20h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 13, 2023, 07:00 PM UTC
At approximately 13:22 EST today, we experienced a service disruption that may have affected a limited number of customers in the North American regions. The incident's root cause is still under investigation; initial analysis indicates a database performance issue for some requests, bringing the system to an impacting service disruption. During this time, the web portal may have been slow or unresponsive. For any questions or concerns, please do not hesitate to contact our customer support team.
- monitoring Nov 13, 2023, 07:33 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 13, 2023, 07:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 14, 2023, 03:41 PM UTC
This incident has been resolved.