TrackTik experienced a critical incident on September 16, 2024 affecting TrackTik US, lasting 1h 48m. The incident has been resolved; the full update timeline is below.
Affected components
TrackTik US
Update timeline
- identified Sep 16, 2024, 05:40 PM UTC
At approximately 13:15 EST today, we experienced a service disruption that may have affected a limited number of customers in the North America The incident root cause is still under investigation; initial analysis indicates a database performance issue for some requests that caused a disruption of service. During this time, the web portal may have been slow or unresponsive. For any questions or concerns, please do not hesitate to contact our customer support team.
- monitoring Sep 16, 2024, 06:05 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2024, 08:25 PM UTC
This incident has been resolved.