TrackTik incident

***Resurfaced*** Issue discovered with resuming Runsheets

Major Resolved View vendor source →

TrackTik experienced a major incident on September 4, 2024 affecting Service Delivery, lasting 21d 16h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2024, 01:07 AM UTC
Resolved
Sep 25, 2024, 05:59 PM UTC
Duration
21d 16h
Detected by Pingoru
Sep 04, 2024, 01:07 AM UTC

Affected components

Service Delivery

Update timeline

  1. investigating Sep 04, 2024, 01:07 AM UTC

    A recent fix and deployment were expected to resolve an issue with Runsheets, but it has actually caused further problems. Some clients have reported that runsheets for their mobile users have disappeared since last week, particularly when the runsheet spans over two days. The issue has been identified, and we are currently working on implementing a more permanent fix.

  2. investigating Sep 04, 2024, 01:08 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 25, 2024, 05:59 PM UTC

    A new feature was reverted, rolling back to provide full functionality to Runsheets.