TrackTik experienced a critical incident on November 21, 2024 affecting TrackTik Europe, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 21, 2024, 12:43 PM UTC
We have identified a significant issue affecting the DNS service for the EU domain. Our team has taken corrective actions, and the service is now in the process of being restored. The restoration will occur gradually across different regions. This means some users may experience normal service sooner than others, depending on how quickly the changes propagate through the global DNS network.
- monitoring Nov 21, 2024, 01:27 PM UTC
DNS propagation is underway, and portals should now be accessible in most, if not all, regions. This delay occurs due to the DNS propagation process, during which DNS information is updated across the internet. The duration of this delay may vary depending on your internet provider. You can try clearing your browser cache or restarting your phone to prompt a refresh.
- resolved Nov 21, 2024, 01:52 PM UTC
The DNS has been successfully propagated across all regions, and the service is functioning normally. If you are still having trouble accessing your portal, consider clearing your browser cache or flushing your computer's DNS. Additionally, restarting your phone may help trigger a refresh.