TrackTik experienced a major incident on December 16, 2024 affecting TrackTik US, lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
TrackTik US
Update timeline
- investigating Dec 16, 2024, 09:34 PM UTC
Customers on US West infrastructure may experience problems loading their portals. We are currently investigating the issue.
- monitoring Dec 16, 2024, 09:51 PM UTC
US West infrastructure is now operational again. We are continuing to investigate this issue.
- resolved Dec 16, 2024, 10:15 PM UTC
A hotfix has been deployed to mitigate the underlying cause of this issue.