TrackTik incident

TrackTik Service Disruption [Canada Infrastrucure]

Major Resolved View vendor source →

TrackTik experienced a major incident on February 10, 2020, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 10, 2020, 04:17 PM UTC
Resolved
Feb 08, 2020, 03:30 AM UTC
Duration
—
Detected by Pingoru
Feb 10, 2020, 04:17 PM UTC

Update timeline

  1. resolved Feb 10, 2020, 04:17 PM UTC

    on approximately 10:19PM EST PROBLEM: A server instance related to the Canadian region became unresponsive. Our logs indicate that our read database failed and the failover server to manage any perceived downtime also failed. We have identified a flaw in the code logic, and our Engineering team was able to quickly restore the services at 10:41PM EST. We are working directly with Amazon Web Services technicians to identify the root cause and ensure we can trust in the failover system.