TrackTik experienced a major incident on August 18, 2020 affecting TrackTik Europe and TrackTik Asia, lasting 7h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 18, 2020, 08:54 PM UTC
We are currently experiencing a service disruption in our Asian and European region following our database maintenance at 2 PM EST and are working on resolving them We will send an additional update in 15 minutes.
- identified Aug 18, 2020, 09:13 PM UTC
Rollback of the database prior to the maintenance has commenced you may have some discrepancies with activities performed in the last 3-4 hours. We are continuing to roll back and will update on the status
- identified Aug 18, 2020, 10:09 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 18, 2020, 11:03 PM UTC
We are finalizing the complete restoration of the databases and should have an update and complete resolution shortly.
- resolved Aug 19, 2020, 04:14 AM UTC
We have completed the restoration of the databases and resolved the issue.