TrackTik experienced a major incident on September 14, 2020 affecting TrackTik US and TrackTik Canada, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
TrackTik USTrackTik Canada
Update timeline
- investigating Sep 14, 2020, 03:33 PM UTC
We are currently experiencing a service disruption with a server and require a reboot that will cause an unexpected downtime of a few minutes. Our Engineering team is working to identify the root cause and implement a solution. Multiple users may be affected. We will send an additional update within the next 15minutes.
- identified Sep 14, 2020, 03:33 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 14, 2020, 04:04 PM UTC
This incident has been resolved.