TrackTik incident

Degradation of service on our US-East infrastructures

Minor Resolved View vendor source →

TrackTik experienced a minor incident on May 27, 2022 affecting TrackTik US, lasting 10h 12m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2022, 02:34 AM UTC
Resolved
May 27, 2022, 12:46 PM UTC
Duration
10h 12m
Detected by Pingoru
May 27, 2022, 02:34 AM UTC

Affected components

TrackTik US

Update timeline

  1. identified May 27, 2022, 02:34 AM UTC

    We have been informed of an ongoing incident with our hosting provider Amazon AWS in their US-East region caused by a third-party DNS provider. The DNS service being a critical networking component of the internet, this incident causes internet traffic to drop and degrade access to our web application. Amazon AWS is actively working on resolving the issue.

  2. monitoring May 27, 2022, 04:51 AM UTC

    Situation seems stabilized and no errors have been reported recently. We are monitoring the situation until our hosting provider close the incident.

  3. resolved May 27, 2022, 12:46 PM UTC

    This incident has been resolved. Amazon AWS closed their incident at 10:24 PM PDT.