Users may be unable to view email message content within Outlook

Update timeline

1. identified May 12, 2021, 12:39 AM UTC

   User Impact - Users may be unable to view email message content within Outlook. The impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web (WebMail) or the Outlook mobile app, can view message content in those platforms as a potential workaround while our fix is applied. Latest update from Microsoft - We’ve identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC (13:00pm AEDT).

2. resolved May 12, 2021, 04:33 AM UTC

   Microsoft have confirmed that they have now resolved this issue. "We've confirmed that the fix successfully resolved the issue, though some users will be required to restart their email client for the change to take effect. In some circumstances, a second restart may be necessary." TPP would like to recommend for any affected customers to restart their Outlook Client to resolve the issue. A second restart of Outlook may be required for this to take affect.