TPP Wholesale incident

Performance Degradation - Windows Hosting / POP Email

Minor Resolved View vendor source →

TPP Wholesale experienced a minor incident on June 22, 2021, lasting 8h 5m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2021, 03:03 AM UTC
Resolved
Jun 22, 2021, 11:08 AM UTC
Duration
8h 5m
Detected by Pingoru
Jun 22, 2021, 03:03 AM UTC

Update timeline

  1. investigating Jun 22, 2021, 03:03 AM UTC

    We are aware of an issue that is impacting some customers who have the following services; - Windows Hosting - POP Email Customers may notice a degradation of performance when using these services. The Platform Team are currently investigating this as a matter of urgency. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused. The next update will be provided at 15:00pm AEST

  2. investigating Jun 22, 2021, 05:04 AM UTC

    The Platform Team are continuing to investigate the issue and will provide an update as soon as possible. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused. Next update will be provided at 17:00pm AEST

  3. monitoring Jun 22, 2021, 06:39 AM UTC

    The System Admins have now identified the issue and we can confirm that services hosted on the Windows Platform are starting to function as expected. We will continue to monitor the situation and will provide further updates. Next update will be provided at 21:00pm AEST

  4. resolved Jun 22, 2021, 11:08 AM UTC

    We can confirm that full functionality has been restored to the Windows Platform. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused.