TPP Wholesale incident
Performance Degradation - Reseller Portal
TPP Wholesale experienced a minor incident on June 21, 2021 affecting Domain Name Management and Control Panel, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 21, 2021, 02:05 AM UTC
We are aware of an issue for customers who are using the TPP Reseller Portal. We are currently investigating this issue and will provide an update as soon as possible.
- investigating Jun 21, 2021, 03:23 AM UTC
We are continuing to investigate the issue and will provide an update as soon as possible. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused.
- investigating Jun 21, 2021, 05:37 AM UTC
We are continuing to investigate the issue and will provide an update as soon as possible. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused.
- identified Jun 21, 2021, 06:52 AM UTC
The Platform Team have identified an issue with the Reseller Portal and are currently working on a fix. You may notice that some functionality remains offline within the Reseller Portal which we are still working to resolve. We will be providing an update as soon as possible. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused.
- identified Jun 21, 2021, 10:46 PM UTC
The Platform Team are still currently working on a fix for the TPP Reseller Portal. The next update will be provided at 12:00pm AEST. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused.
- identified Jun 22, 2021, 02:06 AM UTC
The Platform Team are still currently working on a fix for the TPP Reseller Portal. Customers may notice a reduction in some functionality when using the Portal. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused. The next update will be provided at 14:00pm AEST
- identified Jun 22, 2021, 05:03 AM UTC
The Platform Team are still currently working on a fix for the TPP Reseller Portal. Customers may notice a reduction in some functionality when using the Portal. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused. The next update will be provided at 17:00pm AEST
- monitoring Jun 22, 2021, 06:46 AM UTC
The Platform Team have now identified & resolved the issue with the TPP Reseller Portal. We will continue to monitor the situation and will provide further updates. Next update will be provided at 21:00pm AEST
- resolved Jun 22, 2021, 11:26 AM UTC
We can confirm that full functionality has been restored to the TPP Reseller Portal. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused.