TPP Wholesale experienced a minor incident on June 21, 2021, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 21, 2021, 01:48 AM UTC
We are aware of an issue for customers who are using our Cloud Email Platform. We are currently investigating this issue and will provide an update as soon as possible.
- investigating Jun 21, 2021, 03:23 AM UTC
We are continuing to investigate the issue and will provide an update as soon as possible. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused.
- investigating Jun 21, 2021, 05:36 AM UTC
We are continuing to investigate the issue and will provide an update as soon as possible. Customers that are affected may be unable to send and receive emails during this time. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused.
- investigating Jun 21, 2021, 07:07 AM UTC
Investigation is still ongoing as a top priority. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused.
- investigating Jun 21, 2021, 10:51 PM UTC
The Platform Admins are still investigating the issue as a top priority. The next update will be provided at 11:00am AEST. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused.
- investigating Jun 22, 2021, 02:05 AM UTC
We are continuing to investigate the issue and will provide an update as soon as possible. Customers that are affected may be unable to send and receive emails during this time. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused. Next update will be provided at 14:00pm AEST.
- investigating Jun 22, 2021, 05:04 AM UTC
The Platform Team are continuing to investigate the issue and will provide an update as soon as possible. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused. Next update will be provided at 17:00pm AEST
- monitoring Jun 22, 2021, 07:15 AM UTC
The System Admins have identified and implemented a fix to the Cloud Platform. Affected customers will notice that any delayed Incoming email will gradually appear over the next few hours whilst the servers go through the backlog of emails. We will continue to monitor the situation and will provide further updates. Next update will be provided at 21:00pm AEST
- monitoring Jun 22, 2021, 11:25 AM UTC
We can confirm that Incoming & Outgoing functionality has been restored. Currently, customers will receive an error when trying to access Webmail through the TPP Console which is being investigated by the Platform Team. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused. The next update will be provided at 09:00am AEST
- resolved Jun 22, 2021, 11:12 PM UTC
We have identified and resolved the issue in which customers experienced when logging into WebMail through the Console. TPP Wholesale appreciates your patience and would like to apologise for any inconvenience caused.