TPP Wholesale experienced a minor incident on December 13, 2021 affecting Domain Name Management and Control Panel, lasting 5h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 13, 2021, 10:15 PM UTC
Please be advised that we are aware of an outage that is currently affecting the following services - TPP Reseller Portal We are currently working with the Platform Provider to identify & resolve this issue as soon as possible. If you require Live Chat Support, please reach out to us via https://support.tppwholesale.com.au The next update will be provided at 10:00AM AEDT
- identified Dec 13, 2021, 11:03 PM UTC
Our Platform Provider has identified the issue and is currently working on a fix as a matter of urgency. The next update will be provided at 11:00am AEDT We would like to apologise for any inconvenience caused.
- monitoring Dec 13, 2021, 11:31 PM UTC
Our Platform Provider has identified & amended the issue. We can confirm that full accessibility & functionality has been restored. We will continue to monitor the situation and will provide updates accordingly. The next update will be provided at 14:00pm AEDT We would like to apologise for any inconvenience caused.
- resolved Dec 14, 2021, 03:39 AM UTC
We have been monitoring the functionality of the Console and can confirm the issue has been resolved. We would like to apologise for any inconvenience caused.