TPP Wholesale experienced a notice incident on June 20, 2023 affecting Live Chat, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Live Chat
Update timeline
- investigating Jun 20, 2023, 05:05 AM UTC
We are aware of an issue which is currently affecting customers ability to contact the Support Team through Live Chat. The provider is currently investigating this issue as a matter of urgency. The next update will be provided in 30 minutes.
- monitoring Jun 20, 2023, 05:33 AM UTC
Our provider has now implemented a fix and we can confirm that Live Chat is now available. We will continue to monitor the situation and provide updates when required. The next update will be in 30 minutes.
- resolved Jun 20, 2023, 06:15 AM UTC
We can confirm that the issue has now been resolved. Thank you for your patience and understanding.