TPP Wholesale incident

Domain Management Issue

Notice Resolved View vendor source →

TPP Wholesale experienced a notice incident on July 29, 2024 affecting Domain Name Management, lasting 16h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2024, 05:59 AM UTC
Resolved
Jul 29, 2024, 10:37 PM UTC
Duration
16h 38m
Detected by Pingoru
Jul 29, 2024, 05:59 AM UTC

Affected components

Domain Name Management

Update timeline

  1. investigating Jul 29, 2024, 05:59 AM UTC

    We are aware of an issue that is affecting the ability to register & manage domain names in the TPP Console. The platform team are currently investigating this as a matter of urgency. The next update will be provided by 17:00pm We would like to apologise for any inconvenience caused during this time.

  2. monitoring Jul 29, 2024, 06:54 AM UTC

    The platform team have identified and resolved the issue with full functionality being restored. All outstanding domain registration & renewal orders have now been processed. We will continue to monitor the situation and provide further updates if required. We apologise for any inconvenience caused during this time. The next update will be provided by 09:00am AEST.

  3. resolved Jul 29, 2024, 10:37 PM UTC

    We have continued to monitor the situation and can confirm that the issue has been resolved. We would like to apologise for any inconvenience caused during this time and appreciate your patience.