TPP Wholesale experienced a minor incident on April 25, 2021 affecting Domain Name Management, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 25, 2021, 10:58 PM UTC
We’re currently experiencing an issue with the following product: - Domain renewals It appears that has been a bug affecting a small number of domains, where renewal notifications have been sent out early than they should have been, you may notice the expiry date in the email is a different expiry date on the console and public whois. You can check the correct expiry date by following this link https://theconsole.tppwholesale.com.au/reseller/execute/domain/administer?browse= If you received an email within the last 24 hours where the expiry date is different from the console you can safely ignore the email We appreciate your patience whilst our Platform Engineers look into this issue as a top priority. For regular updates, please visit our service status page.
- identified Apr 26, 2021, 01:42 AM UTC
Our platform engineers have identified the issue and are currently investigating a fix. More updates to follow. In the meantime please follow the advice we have previously posted regarding this issue.
- monitoring Apr 26, 2021, 07:24 AM UTC
We would like to inform you this issue has now been resolved however we will continue to monitor over the next 24 hours. In a small number of cases, we have identified that some customers have attempted to renew domains that were not due for renewal. We will contact these affected customers by email over the coming days and if payment has been made in error, refunds will be provided in full.
- resolved Apr 28, 2021, 04:23 AM UTC
This incident has been resolved.