TPP Wholesale experienced a minor incident on November 20, 2021 affecting cPanel Management and Domain Name Management, lasting 1d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2021, 11:12 PM UTC
We are currently aware of an issue which is affecting the following services - New Domain Registrations Domain Transfers Domain Renewals Management of cPanel via the Reseller Console We are currently investigating this issue and will provide the next update as soon as possible.
- investigating Nov 21, 2021, 03:49 AM UTC
We are continuing to investigate this issue and will provide the next update as soon as possible. Affecting the following services - New Domain Registrations Domain Transfers Domain Renewals Management of cPanel via the Reseller Console
- investigating Nov 21, 2021, 06:31 AM UTC
We are continuing to investigate this issue and will provide the next update as soon as possible. The following services are affected - New Domain Registrations Domain Transfers Domain Renewals Management of cPanel via the Reseller Console
- investigating Nov 21, 2021, 11:07 AM UTC
We are continuing to investigate the issue affecting the following services - New Domain Registrations Domain Transfers Domain Renewals Management of cPanel via the Reseller Console The next update will be provided at 08:00 AM We would like to apologise for the inconvenience caused.
- monitoring Nov 21, 2021, 12:59 PM UTC
We have identified the cause of the outage and are currently monitoring the deployed fix. We can confirm that all systems are now operational and we intend to monitor for the next few hours. We would like to thank everyone for their patience and understanding while we worked to resolve this issue. Should anyone need assistance at all - please contact us through support.tppwholesale.com
- identified Nov 21, 2021, 07:21 PM UTC
Since our last update - we believe the identified fix has not restored all services correctly; therefore, we are working closely with our back-end engineering team and partners to restore services as soon as possible. Please accept my apologies for this continued downtime - we will post regular updates but do contact our support teams should there be anything while we continue to work on a resolution. Kind regards, Matt https://support.tppwholesale.com.au
- identified Nov 21, 2021, 10:24 PM UTC
Please be advised that customers will be experiencing issues with the following - New Domain Registrations Domain Transfers Domain Renewals Management of cPanel via the Reseller Console Management of Domains via the Reseller Console We're continuing to work with our engineers to identify and deploy a fix. The next update will be provided at 10:30am AEDT. We would like to apologise for any inconvenience caused.
- identified Nov 21, 2021, 10:57 PM UTC
We have now identified the issue that currently resides with our Service Provider who is working to restore all services. We will continue to monitor their progress and will provide updates on this as soon as possible. Please feel free to contact our Support Team (https://support.tppwholesale.com.au) should you require any assistance. The next update will be provided at 11:00am AEDT.
- monitoring Nov 22, 2021, 12:06 AM UTC
We have identified the issue and are currently implementing a fix for the following services - New Domain Registrations Domain Transfers Domain Renewals Management of Domains via the Reseller Console Customers may still experience an issue when trying to access their cPanel interface via the TPP Reseller Console. The next update will be provided within the hour.
- monitoring Nov 22, 2021, 12:29 AM UTC
We have identified and implemented a fix for the following - New Domain Registrations Domain Transfers Domain Renewals Management of Domains via the Reseller Console Management of cPanel via the Reseller Console We will continue to monitor the situation and will provide further updates as soon as possible. The next update will be provided at 14:00pm AEDT We appreciate your patience and would like to apologise for any inconvenience caused.
- monitoring Nov 22, 2021, 03:16 AM UTC
The fix has been implemented and we are continuing to monitor the situation. The next update will be provided at 17:00pm AEDT
- resolved Nov 22, 2021, 06:55 AM UTC
We can confirm that all issues have now been resolved with full functionality being restored. We will continue to monitor and will provide any further updates if required. We appreciate your patience throughout this time.