TPP Wholesale experienced a notice incident on April 20, 2022 affecting Control Panel, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 20, 2022, 11:41 PM UTC
Please be advised that we are aware of an issue with the TPP Reseller Console. Customers will notice that they will be unable to login to their Reseller Account. This has been raised with the Platform Provider for an urgent investigation. The next update will be provided by 10:30am AEST. We would like to apologise for any inconvenience caused.
- monitoring Apr 21, 2022, 12:29 AM UTC
The Platform Provider has identified and resolved the issue affecting the ability for customers to login to their Reseller Console. We will continue to monitor the situation and will provide further updates when applicable. The next update will be provided at 12:00pm AEST
- resolved Apr 21, 2022, 02:03 AM UTC
We have continued to monitor the situation and can confirm that we are no longer experiencing issues when accessing the Reseller Console. We would like to apologise for any inconvenience caused.