TPP Wholesale incident

Admin Console (low impact) Product Management

Notice Resolved View vendor source →

TPP Wholesale experienced a notice incident on May 24, 2022 affecting Domain Name Management and Control Panel, lasting 5d 23h. The incident has been resolved; the full update timeline is below.

Started
May 24, 2022, 04:16 AM UTC
Resolved
May 30, 2022, 04:05 AM UTC
Duration
5d 23h
Detected by Pingoru
May 24, 2022, 04:16 AM UTC

Affected components

Domain Name ManagementControl Panel

Update timeline

  1. identified May 24, 2022, 04:16 AM UTC

    Following a major database change over the weekend of 21st May, a small number of clients are experiencing issues with managing different TPP Wholesale services. We have identified the core issue and are working to rectify this to ensure all clients can access and manage their services. What's affected: Admin Console (small customer pool) Products: All services within the affected accounts remain operational and unaffected by the database issue. However, this small pool of customers will be unable to manage their services while a fix is being deployed. Please contact support via chat or ticketing by clicking here in the meantime.

  2. resolved May 30, 2022, 04:05 AM UTC

    We can confirm that this incident has been resolved. We will continue to monitor and provide further updates if required. We apologise for any inconvenience caused during this time.